At CheapFloors, we know your number one concern is privacy. Therefore, we did everything we can to create an online shopping environment that makes you feel as comfortable. We believe that we maintain the security and privacy standards you expect, so you can have the relaxed online shopping experience you deserve.

Credit card safety

Not only do we do everything we can to protect your privacy, but we also take the utmost care to safeguard our site and server so you do not have to worry when using your credit card at our online store. You can shop confidently knowing we are equipped to provide the security you require to trust online transactions. We use the Secure Sockets Layering (SSL) to encrypt your name, address, and credit card number before it travels over the Internet. As a matter of fact, we can only process your order if your computer and our server are communicating in a secure mode. You can check to confirm the connection is secure by looking at the lower left-hand corner of your browser window after accessing a server. An unbroken key or closed lock (depending upon your particular browser) indicates the SSL is active, your information is protected, and it is safe to make a purchase. We value your trust and we assure you we want to do anything we can to maintain your confidence. Important Note: Email is not encrypted and not considered a secure means of transmitting credit card numbers.

Personal Information

We use your personal information to enhance or evaluate the online service you receive. We protect your information by storing it on our own secure web server and in a private database. It is the policy of CheapFloors to not share or sell this information. If you do not want to receive our email messages, you can opt out at any time.

We invite you to read the detailed explanation below to learn exactly how we use your information while safeguarding your privacy and maintaining a secure online shopping environment. We believe we’ve included everything you need to feel confident about our commitment to your privacy. However, if you have additional concerns, you can contact us anytime.

When you visit our online store, you have the option to register with us to make your online shopping experience as easy as possible. We request the following personal information from you on our payment form: first and last name, billing/ shipping address, telephone number, email address, credit card, and credit card number. This is the information we need to process your order. Your telephone number is required to complete the registration or order process, so that we can use it to contact you about your order if we need to. Your billing information is also used to ensure that the right person is charged for the merchandise ordered.

We welcome your feedback regarding your online experience, our merchandise and our service. We make every effort to respond quickly to all customer concerns. Please note, however, any questions, comments, feedback, suggestions, notes, messages, or other communication (collectively, the “Comments”) sent to CheapFloors shall be and will remain the property of CheapFloors.

Law Enforcement Agencies

CheapFloors fully cooperates with law enforcement agencies working to identify those who may use our services for illegal activity. Therefore, we reserve the right to disclose information to law enforcement agencies about shoppers who we believe are violating our content guidelines or are involved in otherwise unlawful activities.

Children's Online Privacy

CheapFloors is concerned with the safety of children when they use the Internet. In accordance with the Children’s Online Privacy Protection Act of 1998, we do not knowingly collect personal information from children under the age of 13. If we receive actual knowledge that a child under the age of thirteen has registered without her or his parent or guardian’s permission, we will remove all personal information about that person from our files.

Terms of use

This site is provided as a service to our customers. By using this site, you agree to be bound by its terms and conditions.CheapFloors may revise this Terms at any time, you should visit this page periodically to review the terms and conditions of your use. We reserve the right to update or modify this Agreement at any time without prior notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by these terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Site. We may also change, move or delete portions of, or may add to, our Site from time to time.

Site Contents and Use

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by CheapFloors. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by CheapFloors. The Contents of our Site, and the Site as a whole, are intended solely for the personal, noncommercial (other than for the purchase of merchandise from our Site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site.

The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the Contents is strictly prohibited.

Correction Of Errors And Inaccuracies

The information on this site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.

DISCLAIMERS

THIS SITE AND ALL CONTENTS OF THIS SITE ARE PROVIDED BY CheapFloors ON AN "AS IS" BASIS. REAL PRODUCTS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT CheapFloors SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

WITHOUT LIMITING THE FOREGOING, CheapFloors DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT IT WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

Indemnification

You agree to defend, indemnify and hold CheapFloors harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL CheapFloors, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE CheapFloors SITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF CheapFloors HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS SITE OR ANY CONTENT ON THE SITE, OR WITH THIS AGREEMENT OR TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF CheapFloors UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100)

Termination

This Agreement is effective unless and until terminated by either you or CheapFloors. You may terminate this Agreement at any time. CheapFloors also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in CheapFloors's sole discretion you fail to comply with any term or provision of this Agreement.

CheapFloors is dedicated to delighting you with your purchase and our services. We want you to get everything you want, without any hassles. If for any reason you are not completely satisfied with your purchase, we will gladly make an exchange or issue a refund in the form of your original payment.

Need to return an order? Here are some things you should know. There are 3 acceptable reasons CheapFloors accepts returns:

1. Merchandise was damaged during shipping.

   Always inspect the product you receive. Verify, count and make sure you have received our products in good condition. If your merchandise was damaged during shipping, please return all cartons factory sealed. We will not issue credit for non-defective material that has been opened. Please mark the damage on the delivery sheet (receipt) or refuse the damaged items. Call us immediately and inform us about your damaged product. Make sure you save the original invoice and the credit card used for the original purchase.

2. The manufacturer sent you a defective product

   If items were shipped without damage, but you discover a manufacturer's defect in the product during installation, CheapFloors will open a claim against the manufacturer on your behalf and issue you a return authorization within a couple days. Call customer service at (877) 247-3566 (Monday - Friday 8:30 A.M. through 5:30 P.M., Saturday 8:30 A.M. through 1:00 P.M. PST) for return authorization. A return authorization is required for returns. Once you receive return authorization, pack and ship the merchandise you wish to return back to our warehouse. The CheapFloors.com representative will give you directions and a shipping address. In our efforts to keep our costs low, we cannot cover the cost of return shipping.

3. Personal reasons

   In this case If you changed your mind and would like to return the products you've just received, there would be a restocking fee of 25%. Please call us as soon as you've decided to return the products. We'll instruct you which shipping company to call and send you a return authorization.You'll be charged for the initial shipment costs as well as for the return shipment costs. You may return the merchandise to Cheapfloors within 15 days, placed in the closed factory sealed boxes and with no damage. If the boxes will be damaged or opened, we won't be able to issue credit.